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Customer's Quotes


  Customers are the precious things; goods are only grass.  
 -  Chinese proverb
  

  Good scales bring good customers.  
 -  Greek proverb
  

  Cheated customers and satisfied customers balance each other.  
 -  Malagasy proverb
  

  A consultant is someone who saves his client almost enough to pay his fee.  
 -  Arnold H. Glasow
  

  The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you.'  
 -  Bernie Madoff
  

  Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.  
 -  Betsy Sanders
  

  Did you ever see the customers in health-food stores? They are pale, skinny people who look half dead. In a steakhouse, you see robust, ruddy people. They're dying, of course, but they look terrific.  
 -  Bill Cosby
  

  Your most unhappy customers are your greatest source of learning.  
 -  Bill Gates
  

  Approach each customer with the idea of helping them solve a problem or achieve a goal, not of selling a product or service.  
 -  Brian Tracy
  

  You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.  
 -  Brian Tracy
  

  Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.  
 -  Chip Bell
  

  If you don't understand people - customers, colleagues, leaders, owners, family, friends and yourself, there is NO WAY you can ever experience success - at any level.  
 -  Connie Podesta
  

  Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.  
 -  Dale Carnegie
  

  Your customer doesn't care how much you know until they know how much you care.  
 -  Damon Richards
  

  Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.  
 -  Donald Porter
  

  It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.  
 -  Doug Smith
  

  In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.  
 -  Doug Warner
  

  Men are rich only as they give. He who gives great service gets great rewards.  
 -  Elbert Hubbard
  

  My main reason for adopting literature as a profession was that, as the author is never seen by his clients, he need not dress respectably.  
 -  George Bernard Shaw
  

  In the end, the customer doesn't know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.  
 -  Giorgio Armani
  

  Revolve your world around the customer and more customers will revolve around you.  
 -  Heather Williams
  

  It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.  
 -  Henry Ford
  

  My main reason for adopting literature as a profession was that, as the author is never seen by his clients, he need not dress respectably.  
 -  George Bernard Shaw
  

  In the end, the customer doesn't know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.  
 -  Giorgio Armani
  

  Revolve your world around the customer and more customers will revolve around you.  
 -  Heather Williams
  

  It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.  
 -  Henry Ford
  

  What is good for our customers is also in the long run good for us.  
 -  Ingvar Kamprad
  

  Every great business is built on friendship.  
 -  J. C. Penney
  

  Prostitutes go to jail. Their customers go home and read the New York Times. In this country you're allowed to buy anything. If you need a shirt, you have a right to buy it. If you need sex, you don't. What's more important, sex or a shirt?  
 -  Jackie Mason
  

  If you're not serving the customer, your job is to be serving someone who is.  
 -  Jan Carlzon
  

  I don't like customer service, because I don't believe the customer should have to pay and help out too.  
 -  Jarod Kintz
  

  We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better.  
 -  Jeff Bezos
  

  If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.  
 -  Jeff Bezos
  

  Friendly makes sales – and friendly generates repeat business.  
 -  Jeffrey Gitomer
  

  Customer satisfaction is worthless. Customer loyalty is priceless.  
 -  Jeffrey Gitomer
  

  You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied.  
 -  Jerry Fritz
  

  When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.  
 -  Jerry Harvey
  

  One customer, well taken care of, could be more valuable than 10.000$ worth of advertising.  
 -  Jim Rohn
  

  If you make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune.  
 -  Jim Rohn
  

  People don't care how much you know until they know how much you care.  
 -  John C. Maxwell
  

  We listened to what our customers wanted and acted on what they said. Good things happen when you pay attention.  
 -  John F. Smith
  

  Make a customer, not a sale.  
 -  Katherine Barchetti
  

  The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.  
 -  Kevin Stirtz
  

  Know what your customers want most and what your company does best. Focus on where those two meet.  
 -  Kevin Stirtz
  

  Most people have a tendency to consider trust as a factor that exists only in marriages. But trust is a factor in all relationships: parent/child; boss/subordinate; friends/family members; company/customer... Each of these relationships relies on trust. Once it's broken, the relationship changes forever. And in each situation, the relationship pays a price.  
 -  Larry Winget
  

  Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co-workers or your clients and customers.  
 -  Les Brown
  

  The best way to find yourself is to lose yourself in the service of others.  
 -  Mahatma Gandhi
  

  Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.  
 -  Marilyn Suttle
  

  If you take the approach of 'earning' your customer' business every day and treating them well, they're less likely to try someone else.  
 -  Marilyn Suttle
  

  Your customers are responsible for your company's reason for existing.  
 -  Marilyn Suttle
  

  Even your most loyal customers always have a choice about where to take their business.  
 -  Marilyn Suttle
  

  Serving more people, increasing your customer base and making them more deeply engaged is by itself good business.  
 -  Mark Zuckerberg
  

  The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.  
 -  Michael Dell
  

  Here is a simple but powerful rule: always give people more than what they expect to get.  
 -  Nelson Boswell
  

  Every client you keep, is one less that you need to find.  
 -  Nigel Sanders
  

  Christmas gift suggestions: To your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect.  
 -  Oren Arnold
  

  Customers buy for their reasons, not yours.  
 -  Orvel Ray Wilson
  

  The purpose of business is to create and keep a customer.  
 -  Peter F. Drucker
  

  Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.  
 -  Peter F. Drucker
  

  Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.  
 -  Rick Tate
  

  No matter what your product is, you are ultimately in the education business. Your customers need to be constantly educated about the many advantages of doing business with you, trained to use your products more effectively, and taught how to make never-ending improvement in their lives.  
 -  Robert G. Allen
  

  Good leaders must first become good servants.  
 -  Robert Greenleaf
  

  When the customer comes first, the customer will last.  
 -  Robert Half
  

  Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.  
 -  Ross Perot
  

  Good customer service costs less than bad customer service.  
 -  Sally Gronow
  

  There is only one boss: The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.  
 -  Sam Walton
  

  The goal as a company is to have customer service that is not just the best but legendary.  
 -  Sam Walton
  

  The goal as a company is to have customer service that is not just the best but legendary.  
 -  Sam Walton
  

  There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.  
 -  Sam Walton
  

  The purpose of a business is to create a customer who creates customers.  
 -  Shiv Singh
  

  You can never go too far wrong by thinking like a customer who's new to the business.  
 -  Sir Richard Branson
  

  We look for opportunities where we can offer something better, fresher, and more valuable, and we seize them. We often move into areas where the customer has traditionally received a poor deal, and where the competition is complacent.  
 -  Sir Richard Branson
  

  You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.  
 -  Steve Jobs
  

  A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.  
 -  Steve Jobs
  

  Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.  
 -  Steve Jobs
  

  Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.  
 -  Stew Leonard
  

  The customer is not always right - 'fire' high-maintenance customers. Not all customers are created equal. Apply the 80/20 principle to time consumption: What 20% of people are consuming 80% of your time?  
 -  Tim Ferriss
  

  Creating demand is hard. Filling demand is much easier. Don't create a product, then seek someone to sell it to. Find a market - define your customers - then find or develop a product for them.  
 -  Tim Ferriss
  

  Is more distribution automatically better? No... From ipods to Rolex and Estee Lauder, sustainable high-profit brands usually begin with controlled distribution. Remember, more customers isn't the goal; more profit is.  
 -  Tim Ferriss
  

  Under promise and over deliver.  
 -  Toby Bloomberg
  

  Being on par in terms of price and quality only gets you into the game. Service wins the game.  
 -  Tony Allesandra
  

  We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.  
 -  Tony Hsieh
  

  At Zappos.com, we decided a long time ago that we didn't want our brand to be just about shoes, or clothing, or even online retailing. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience.  
 -  Tony Hsieh
  

  The awkward moment when you think a customer is a salesperson.  
 -  Unknown
  

  Customer service is not a department, it's everyones job.  
 -  Unknown
  

  Always do what is best for your customer...if the business doesn't agree...start looking for a new place to provide excellent customer service.  
 -  Unknown
  

  Bottom line: excellent customer service can drive profits.  
 -  Unknown
  

  Do what you do so well that they will want to see it again and bring their friends.  
 -  Walt Disney
  

  Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.  
 -  Zig Ziglar